All of our posters are printed on demand, specifically for your order — because of this, we’re unable to accept returns or offer refunds for a change of mind.
However, your satisfaction matters to us. If your order arrives damaged, misprinted, or different from what you ordered, please contact us within 30 days of delivery or the estimated delivery date at thesoundingmaps@gmail.com with your order number and a photo of the issue, and we’ll send a free replacement or a full refund.
If your order doesn’t arrive within the expected delivery window, please reach out and we’ll help track it down or send a replacement.
Required documentation
To facilitate a quicker resolution of your issue, we strongly recommend including a supporting photo or video when contacting us.
| Issue | Required documentation |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (off-center or shifted print placement) | A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A clear photo of the product received |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design and/or issue are clearly visible in a single frame. |
| Delivery-related product damage | A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
| Reprinted item has the same issue as the original item | A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |